Payment Related

All international shipments require:  Pre-payment before booking confirmation is delivered to shipper.  We accept payment via wire transfer, personal checks or cashier checks.  Please note that any payment other than wire transfers may take up to 10 working days before your account is credited.  No cargo will be released without full payments.   All payments for freight are to be made directly to:   Box 6096, Customer Service, Urban Logistics, NORFOLK, VA. 23508 USA   Customer should not make payments to an agent or broker.  Freight will not be shipped or released until full payment is received by Urban Logistics. Refund Policy All purchases are final. Refunds are only given to customers who did not get their cargo delivery within the ETA.

Cargo Insurance

We offer Marine Insurance at 2% of total cargo value. Failure to purchase Marine Insurance the Carrier will only pay a maximum of $500.00 per declared item.

Prohibition In Cargo

THE ITEMS LISTED ARE PROHIBITED IN CARGO Currency Notes, Bank Notes, Coins, Traveler's cheques, International  passports and other negotiable securities (Bond & stocks inclusive)  Gold, Silver, Precious stones, Jewelry Narcotics and psychotropic substances Live animals Explosives, flammable or other dangerous substances Obscene and immoral articles Radioactive materials Items that may expose officials to danger, soil or damage other items Maximum weight for international shipments is 30kg.

Privacy Rules

OUR CUSTOMER RECORDS ARE NOT SHARED WITH ANY GROUP OR A THIRD PARTY. ALL RECORDS ARE KEPT FOR FIVE YEARS AFTER FIVE YEARS THEY ARE DESTROYED.